Refund policy
We strive to ensure that your experience with Vavvada is consistently positive. If, for any reason, you are not satisfied with your purchase, a structured return procedure is available for your convenience.
30-Day Return Period
A return request may be submitted within 30 days from the original date of purchase. To qualify, the product must remain in new condition and be kept in its original, unopened packaging.
Our representatives will guide you through each step of the return process.
No restocking fees apply. A full reimbursement will be issued for all eligible returned items.
Return Policy Terms
Return Period: 30 days from the date your order is delivered.
Condition Requirements: Items must be returned unused, undamaged, and with all original packaging and tags.
Customer Assistance: Our support team is available to assist throughout the entire return procedure.
Restocking Charge: $0 - no additional fees are applied to returns.
Return Shipping Responsibility
For Defective or Incorrect Items:
If the product you received is damaged, defective, or not what you ordered, we will cover all return shipping costs.
For Customer Remorse (Change of Mind):
If you want to send back a product because it is the wrong size, you ordered the wrong product or you simply don't want it, you will be responsible for the cost of returning the item to us.
Original shipping charges are non-refundable upon return.
Return Submission Process
Contact Us: Send an email to info@vavvada.com including your order number and the reason for your return request.
Repack the Product: Securely place the product in its original packaging with all tags, documents, and accessories included.
Ship the Parcel: Follow the instructions provided in your return authorization email. You can use the suggested carrier or any reliable, trackable shipping service.
Refund Process
Inspection: Upon receipt, the returned item will be examined to confirm compliance with the stated return conditions.
Processing: After approval, reimbursement will be issued to the original method of payment. Please allow up to 7 days for processing, subject to your financial institution’s timelines.
Product Exchanges
If you wish to replace your purchase with a different size, color, or product, please contact info@vavvada.com. Our team will coordinate the exchange promptly.
Non-Returnable Items
Certain products are excluded from return due to safety and hygiene considerations. These items are clearly identified as non-returnable on their respective product pages.
Additional Support
For further information regarding returns or reimbursements, please refer to the FAQ section or contact our customer support team directly.
Contact Information
Store Name: Vavvada
Business Address: 10 Arganaty Street, Astana 020000, Kazakhstan
Warehouse Address: 1319 S Queen St, Arlington, VA 22204, USA
Email: info@vavvada.com
Phone: +15512941052
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 business days.